Privacy Policy

The Service is not intended to be permanent storage. Reports, photos, portal links, and related data are not guaranteed to remain available forever. You are responsible for downloading, printing, saving, exporting, and backing up your reports. You must not rely on the Service as your only copy of any report or data.

We may collect the following categories of information:

• Account information — name, email, company name, phone, password (hashed), and profile details.
• Inspection and report information — property addresses, well and pump data, photos, captions, GPS coordinates, findings, deficiencies, and report content you create.
• Customer, realtor, buyer, and seller information — names, emails, phone numbers, and other contact details you enter.
• Payment information — billing details processed through our payment providers (we do not store full card numbers).
• Device and usage information — IP address, browser type, operating system, pages viewed, and other diagnostic data.
• Communications — support requests, feedback, and emails you send us.

We use the information we collect to:

• operate, maintain, secure, and improve the Service;
• generate, store, and deliver inspection reports;
• send portal invitations, account notifications, and service emails;
• process payments and manage subscriptions;
• investigate fraud, abuse, and security incidents; and
• comply with legal obligations.

Reports may be shared through the portal with parties you invite, such as customers, realtors, buyers, sellers, and escrow contacts. Recipients of a shared report may download, print, save, forward, screenshot, or otherwise preserve the report. We are not responsible for what recipients do with reports after access is granted.

We do not guarantee that any report, photo, portal link, or other data will remain available for any specific period of time. Data may be deleted due to account inactivity, cancellation, nonpayment, storage limits, system updates, business changes, legal requirements, technical failure, third-party service failure, or other reasons. Deleted data may not be recoverable. Backup copies may exist temporarily but may not be available for restoration.

You can request deletion of your account by contacting us at [Insert Contact Email]. We may retain certain information as required by law, for fraud prevention, or to enforce our agreements. We may also delete data automatically without notice for the reasons described in the previous section.

We share information with:

• parties you invite to view reports through the portal;
• service providers that help us operate the Service (hosting, email delivery, payment processing, analytics, storage);
• professional advisors (lawyers, auditors, accountants);
• law enforcement or other parties when required by law or to protect our rights; and
• acquirers in connection with a merger, acquisition, financing, or sale of business assets.

We do not sell your personal information.

The Service relies on third-party providers for hosting, email delivery, payment processing, mapping, storage, and other functions. Those providers have their own privacy practices. We are not responsible for third-party service failures or data loss caused by those providers.

We use reasonable technical and organizational measures to protect information processed by the Service, including encryption in transit, access controls, and tenant data isolation. However, no system is perfectly secure. We cannot guarantee that information will never be accessed, lost, deleted, corrupted, altered, disclosed, or misused.

We use cookies and similar technologies to keep you signed in, remember your preferences, secure the Service, and measure usage. You can control cookies in your browser settings, but disabling some cookies may break the Service.

We may send you transactional emails relating to your account, reports, portal invitations, and the Service. You cannot opt out of essential service emails while you maintain an account. You may opt out of marketing emails by following the unsubscribe link in those messages.

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact [Insert Contact Email] and we will take appropriate action.

If you are a California resident, you have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, contact us at [Insert Contact Email]. We will not discriminate against you for exercising these rights.

Inspection content in the Service is entered by you and your inspectors. We do not independently verify accuracy. You are responsible for ensuring that report information is accurate and current.

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, information may be transferred as part of that transaction.

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy with a new "Last updated" date. Your continued use of the Service after the updated Privacy Policy takes effect constitutes your acceptance of the changes.

Questions about this Privacy Policy? Contact [Insert Legal Company Name] at [Insert Contact Email].